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Workshop |
presentations
call for participation
about the workshop
- schedule
- organizers
important dates
Revisiting Online Trust:
Concepts,
Implications, &
Future
Directions
Schedule
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8:30–9:15 |
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Agenda, Introductions (pairing exercise for ice-breaking |
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9:15–10:00 |
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Topic 1: Experiences of online
trust & Conceptual maps of trust |
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10:00–10:30 |
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Discussion session |
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10:30–11:00 |
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Break |
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11:00–11:30 |
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Summary |
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11:45–1:00 |
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Group Lunch |
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1:00–2:30 |
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Topic 2: Guidelines for on-line environments
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2:30–3:00 |
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Discussion session |
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3:00–3:30 |
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Summary |
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3:30–4:00 |
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Break |
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4:00–4:45 |
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Topic 3: Future Directions: Research
methods and cultural effects |
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4:45 - 5:15 |
Discussion | |
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5:15–5:45 |
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Wrap up and Discussions of future steps |
Prior to the workshop, participants will have submitted position papers. Participants are expected to have read all position papers prior to the workshop. A website will be set up for informal discussion prior to the conference.
The workshop will begin with a general introduction to the topic and ice-breaking introductions among participants. Participants will pair up and introduce themselves to each other with emphasis on a hobby. Each person is then to introduce the other person. However, each pair will decide collectively whether to introduce the other person “honestly” with respect to his or her hobby or to portray their own information as that belonging to the other person. The purpose is not only to serve as an “icebreaker” but to allow people to feel as well as think about trust-related issues.
The workshop participants will then present a paper based on their experience and perceptions with respect to Internet Relay Chat (IRC) and/or eBay. The first set of presentations will be chosen as those most relevant to developing a conceptual map of trust and trust-related issues. Groups will be formed for breakout sessions to produce a draft conceptual map. After the morning break, groups will report back and describe their maps. Our objective is to move toward an understanding of similarities and differences in concepts and taxonomies of online trust.
After the lunch break, we will repeat the above process for presentations most relevant to developing design guidelines. Our objective is to provide practical advice for anyone developing applications where online trust and compliance is important.
After the last break, we will have presentations on topic 3: future research and design directions in online trust. We expect to discuss and identify commonly used and reliable research methods. Furthermore, we look forward to facilitating and forming collaborations among researchers and developers working in this area.
The workshop will end with a collective effort to identify and explicate key findings. We will present these findings in a poster at the conference. These findings will inform other researchers, designers, and practitioners to develop ideas, concepts, and design elements regarding online trust.
Throughout the workshop, a number of labeled spaces will be available along with a large number of various types of post-it notes. At any time, participants with an idea will be encouraged to post their idea in the most relevant areas for possible inclusion in the poster. These labeled spaces will include: (1) A conceptual map of concepts and terms related to on-line trust, (2) Design guidelines or patterns for developers of on-line environments, (3) Research questions, (4) Personal stories relating to on-line trust, (5) Policy implications, (6) References and URL’s, (7) Next Steps. Participants will also have the opportunity to create additional labeled spaces. In our experience, people in workshops often feel they do not have sufficient “air time” so this process allows good ideas to be captured and allows people to participate more fully. In addition, by the end of the day, people often lack the energy to think about “next steps” or “implications” so this mechanism allows such thoughts to be captured instead throughout the workshop. In addition, this process allows much of the material for the poster to be collected during the workshop.